Refund Policy

At Bright Minds, we care about your satisfaction and want you to have a smooth shopping experience. If you’re not happy with your order or receive a damaged product, don’t worry — we’re here to help.

Eligibility for Refund or Replacement

You can request a refund or replacement within 7 days of receiving your order if:

• The item you received is damaged, defective, or incorrect.

• The item is unused and in its original packaging.

• You can provide proof of purchase (order number, receipt, or confirmation message).

Please note: Refunds are not applicable if the damage occurred after delivery or if the product was used.

How to Request a Refund

To start a refund or replacement request, please contact our support team:
📧 Email: info.brightmindss@gmail.com
📞 WhatsApp: 0326-0863631

Include your order number, name, and a photo of the product (if damaged). Our team will review your request within 1–2 working days.

Refund Process

• Once approved, your refund will be issued through your original payment method.

• Refunds may take 3–5 working days to reflect, depending on your bank or service provider.

• If you prefer, we can also send a replacement book instead of a refund.

Non-Refundable Items

• Items returned after 7 days of delivery.

• Products that are used, opened, or without original packaging.

• Orders placed by mistake or due to a change of mind (unless unshipped).

At Bright Minds, we take extra care to ensure your books reach you safely — but if there’s ever an issue, we’ll make it right, insha’Allah.